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Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes. 1) Service Request Management Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots. 2) Service Catalogs Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for common problems/issues. 3) Knowledge,Policy and Procedures. This is the knowledge base which controls the collection, maintenance and distribution of information sharing throughout the organization. It shall include the policies, standards, guidelines and the operating procedures for each process or tasks. 4) Incident Management. Defines process on how to handle a situation when an incident happens and how to fix the situation in an accelerated and organized manner. The objective is to reduce t

Download Microsoft Office 2019 offline installer.

When you do malware analysis of documents or office files, it is important to have Microsoft Office installed in your Lab machine. I am using flare VM and it doesn't comes with MS Office. Since Microsoft is promoting Microsoft 365 over the offline version, finding the offline installer is not that easy.
Here is the list of genuine Microsoft links to download the office .img files.

 Download Microsoft Office 2019 Professional Plus : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlus2019Retail.img
Download Microsoft Office 2019 Professional : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/Professional2019Retail.img
Download Microsoft Office 2019 Home and Business : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/HomeBusiness2019Retail.img
Download Microsoft Office 2019 Home and Student : https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/HomeStudent2019Retail.img

Note: If you don't have a valid Activation code, Office will work for 7 days trial period.

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